CONTACT US

We’re here to help with orders, returns, warranty questions, and product advice. We’re currently an online-only brand, so we don’t offer in-person store support.

Email bme@bmevillagellc.com
Reply time Within 1 business day
Support hours Mon–Fri, 9am–6pm EST
Email bme@bmevillagellc.com
Reply time Within 1 business day
Support hours Mon–Fri, 9am–6pm EST

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Frequently asked questions

How long do orders take to ship?

We strive to get your pieces to you as quickly as possible.

  • Standard Dispatch: Orders are processed and shipped within 1–2 business days.
  • Delivery: Once dispatched, U.S. delivery typically takes 3–8 business days, depending on the shipping method selected at checkout.
  • Holiday Notice: During peak seasons (e.g., Black Friday), please allow 3–5 business days for dispatch and 4–10 business days for delivery.
Where are the gemstones from?

Our gemstones are ethically sourced from regions rich in natural beauty and energy — including Uruguay, South Africa, Mozambique, Sri Lanka, Australia, and Ethiopia. Each stone carries not just a stunning look, but a unique story and energetic essence from its place of origin.

Can I return my order for a refund?

Yes! You have 30 days to return your item in its original condition. Just email us at bme@bmevillagellc.com to get started. Return shipping is at the customer’s expense, and refunds are issued after we receive and inspect the item.

How do I start a return/exchange?

Submit a request via bme@bmevillagellc.com within 30 days of delivery (until Jan 31, 2026 for Black Friday orders). Items must be new, unworn, and complete with all accessories. Quality issues: we cover return shipping. Non-quality returns: refund to original payment or store credit (you choose).